1. Applicability

These terms and conditions apply to all online and offline services provided by the Amsterdam Museum, including purchasing tickets, visiting exhibitions, participating in activities, using the website and webshop, and participating in public programs. Additional terms and conditions may apply to specific services or promotions.

2. Access to the website and digital platforms

We strive to keep our digital channels continuously available and secure. However, we cannot guarantee that everything will always function without errors or interruptions. We reserve the right to modify content or take it offline (temporarily) at any time without prior notice.

3. Visiting the museum

House rules apply to physical visits to the museum. These are intended to ensure a safe, welcoming, and respectful museum visit. Visitors who violate these rules may be denied access to the museum.

4. Intellectual property

All content on our website, in publications, and in the exhibitions is subject to copyright or other forms of intellectual property rights, unless otherwise stated. This applies to texts, images, audiovisual content, design, and collection information.

Republishing, reproducing, or editing this content is only permitted with prior written permission, unless specifically stated that use is permitted under, for example, a Creative Commons license.

5. Use of digital collections and content

If the Amsterdam Museum offers digital collections with download or editing functionalities (similar to Rijksstudio), this will be subject to clear conditions. These conditions will be communicated transparently and must guarantee fair, open, and lawful use of our heritage.

6. Online purchases: tickets and products

Additional terms and conditions apply when purchasing tickets or products through our website. During the ordering process, you will receive information about:

• Prices (including VAT);
• Cancellation and refund policy;
• Secure payment methods;
• Delivery time and shipping costs (if applicable).

If you have any questions or complaints about your purchase, please contact info@amsterdammuseum.nl.

7. Liability

The Amsterdam Museum makes every effort to provide accurate information. However, we cannot give any guarantees regarding the accuracy or completeness of all content. We are not liable for damage resulting from:

• errors on the website or in publications;
• the use or inability to use our digital platforms;
• delays or technical malfunctions;
• use of information on external websites to which we refer.

8. Behavior of users and visitors

We expect visitors to our website, social media channels, and physical locations to behave respectfully toward other visitors and our employees. In the event of inappropriate behavior (such as discrimination, intimidation, or disruption of order), we reserve the right to take appropriate measures, including removal of comments, blocking on channels, or denial of access to the museum.

9. Privacy and data processing

Our handling of personal data is laid down in our privacy statement. This can be found at www.amsterdammuseum.nl and contains information about what data we collect, how we use it, and how you can exercise your rights.

10. Changes

The Amsterdam Museum reserves the right to change these terms and conditions at any time. The most current version is always available at www.amsterdammuseum.nl. We recommend that you consult these terms and conditions regularly.

11. Applicable law and disputes

These terms and conditions are governed by Dutch law. Any disputes arising from these terms and conditions or the use of our services will be submitted to the competent court in Amsterdam.

12. Contact

Do you have any questions or comments about these terms and conditions? Please contact us at:

Stichting Amsterdam Museum

Herengracht 603

1017 CE Amsterdam

info@amsterdammuseum.nl

Last update: April 2025